Warranty Policy
At Ecomart BD, we guarantee 100% authentic and premium-quality products. We stand behind our catalog with official manufacturer warranties to ensure your peace of mind and satisfaction.
Warranty Coverage
Official Warranty: Our products come with an official warranty ranging from 1 to 5 years, depending on the specific product and manufacturer's terms.
Proof of Authenticity: Every warranty-eligible item includes a unique serial number, a hologram sticker, and an official warranty card.
Eligibility & Claim Requirements
To successfully claim warranty service or a replacement, the following conditions must be met:
Nominated Items Only: Warranty facilities apply strictly to items specifically nominated for coverage at the time of purchase.
Valid Documentation: You must present either valid online registration proof or the physical warranty card featuring the official date and our intact hologram sticker.
Return of Faulty Product: The original faulty product must be returned to the Ecomart BD service center to qualify for assessment, service, or replacement.
Shipping & Service Fees
Quality Defects: If the product has a genuine manufacturing or quality defect, you will receive a free replacement.
Usage Issues: If an issue arises after usage and requires servicing, a courier handling charge of ৳100 (standard delivery charges based on weight) must be paid by the customer.
Warranty Exclusions (Void Conditions)
The warranty will be considered void and inapplicable if damages are caused by:
Misuse, negligence, or improper installation.
Overloading the device beyond its rated capacity. (Performance Recommendation: To ensure longevity and optimal durability, we highly recommend running devices at a maximum of 50% load.)
Natural disasters or lightning strikes.
Burnt terminals, short circuits due to external wiring faults, or external physical damage.
How to Claim Warranty
To ensure a fast and tracked resolution, all warranty claims must be submitted through our official online portal.
Steps to Apply:
Visit the Customer Complain section on our website.
Provide the mobile number used to place the original order.
Provide a clear description of the problem.
Upload 3 clear photos of the product (showing the hologram sticker).
Upload a clear photo of the warranty card's hologram.
Upload a short, clear video demonstrating the technical issue.
Please note: Replacement may be a new or refurbished product, depending on the situation and current inventory availability. To avoid processing delays, do not file warranty complaints via Facebook comments, phone calls, or unverified WhatsApp numbers.
For immediate technical assistance, our Technical Team will contact you within 24 hours (excluding government holidays) after successfully submitting the online complaint form.