Return & Refund Policy – Ecomartbd

Thank you for shopping with Ecomartbd. In response to current operational conditions and customer needs, we have established the following Return and Refund Policy to ensure transparency and customer satisfaction.

Return Policy

Customers are requested to inspect products in the presence of the delivery representative at the time of delivery. In the event of any discrepancy or defect, please contact us immediately at 01612-866744.

Return Conditions

A product may be eligible for return under the following circumstances:

• The product is expired or damaged

• The product’s appearance differs from the images displayed on our website or Facebook page

• The product quality does not match the stated specifications

• There is an issue with delivery

• An incorrect product has been delivered

Refund Policy

• Refunds will be initiated within 3 working days after the returned product is received and verified.

• Returned products must be properly packaged at the time of return.

• Return shipping charges will be deducted from the total refundable amount.

Implementing a structured return and refund policy enables Ecomartbd to enhance customer satisfaction, strengthen trust, and promote long-term business growth.

Refund Processing

• Refund processing time varies depending on the refund method and payment channel used.

• The refund process begins once Ecomartbd approves and processes the return request.

• The refundable amount includes the product price and applicable shipping charges, subject to policy terms.

Refund Types

Ecomartbd processes refunds under the following categories:

• Refund from Return: Initiated after the returned product reaches the warehouse and successfully passes quality control (QC).

• Refund from Cancelled Order: Automatically initiated once the order cancellation is confirmed.

• Refund from Failed Delivery: Initiated after the product is returned to the seller. Processing time may vary depending on the delivery location.